Terms & Conditions

Delivery​

UK postage: Everything will be sent by Royal Mail in the UK within 3 days of purchase. Tracking is not available as standard and must be purchased as an upgrade if you wish to receive a tracking number for your order. ** Free UK delivery on orders over £20 **

International postage: Royal Mail International Standard will be used as the standard shipping service and can take over 1-2 weeks to deliver your order. Tracking is not available as standard and must be purchased as an upgrade if you wish to receive a tracking number for your order.

If you wish for your items to be sent by a different method please contact me before purchase so that I can investigate costs to your location and charge accordingly.

I take very great care when packing items to ensure that they reach you in perfect condition, no matter how far they have to travel.
 
In the unlikely event the parcel does go missing, I will make a claim against the Post Office once the stipulated time frame has passed, and a refund or replacement would be offered at this time. Parcels sent within the UK aren’t considered lost until 15 working days have passed, so please give time for your item to arrive.
 
I will always keep proof of postage and tracking numbers when upgraded postage been purchased.
 

IMPORT CUSTOMS:
Customs policies and import duties differ from country to country. Unfortunately, I don’t know, if items ordered by our customers will be subject to import duties, as they are only charged once the parcel reaches its destination country. If your parcel does incur an import charge, this must be paid by you, the recipient of the parcel. All orders outside of the EU will need to be marked with the value of the items enclosed by law.

  

Postage Summary

UK (Free UK delivery on orders over £20)

 StandardSigned For
Fees

£2.50 (Cards)

£3.50 (Books)

Free (Prints)

£3.50 (Cards)

£4.50 (Books)

£9.50 (Prints)

Shipping MethodsRoyal Mail 2nd Class

Royal Mail Signed For (Cards/Books)

Special Delivery (Prints)

International (Europe)

 International StandardInternational Tracked
Fees

£7.00 (Cards)

£10.00 (Books)

N/A (Prints)

£14.00 (Cards)

£17.00 (Books)

£17.00 (Prints)

Shipping MethodsInternational Standard

International Tracked

International

(US, Australia, New Zealand, Japan)

 International StandardInternational Tracked
Fees

£10.00 (Cards)

£15.00 (Books)

N/A (Prints)

£15.00 (Cards)

£20.00 (Books)

£20.00 (Prints)

Shipping MethodsInternational Standard

International Tracked

International

(Countries excl. Europe, US, Australia, New Zealand, Japan)

 International Signed
Fees

£15.00 (Cards)

£20.00 (Books)

£20.00 (Prints)

Shipping MethodInternational Signed

Returns & Refunds

I hope you are very happy with any purchase you make from my shop. However, If you do wish to return your item I will refund the cost of the item minus shipping if the item is returned in its original condition. If you do decide to return your item please notify me within 14 days of delivery and return it within 30 days of receiving your order. I will refund your money once I have received the item, in its original condition. 
 
Here is a summary of returns:
 
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
 
*Please note that personalised items can’t be returned.
*Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
I’m based in Consett, County Durham, UK. If you have any questions on how to return your item to us, contact us.
 

Care Instructions

PRINTS
All my prints are printed on museum quality archival, acid free paper using archival pigment ink. Please hang out of direct sunlight, to ensure your print lasts for many years.
 
If you have any questions, contact us.